Open a ticket directly from the container tracking panel, in the "Delay Reports" section. Fill in the container number and the estimated reason. You will receive an automatic confirmation and a resolution deadline of a maximum of 2 hours.

For imports from Southeast Asia, you need a proforma invoice, packing list, certificate of origin (form A), and the electronic customs declaration. Our platform automatically generates pre-filled documents after entering the basic data.

Access the "Active Routes" section in your account, select the shipment, and choose the "Rerouting Request" option. A logistics operator will analyze the alternative and confirm within 3 hours. Changes are only possible if the goods have not yet left the airport of origin.

Yes, in the "Resources" section of the platform, you will find a step-by-step guide with examples for each field of the declaration. You can also schedule a video assistance session with our documentation team.

For critical situations (containers stuck in customs, unforeseen diversions) call 0772505214. The line is available Monday through Friday between 08:00 and 20:00. Outside of business hours, leave a voicemail and you will be contacted within a maximum of 30 minutes.